Omnichannel Customer Service
10 dedicated services covering omnichannel customer service for merchant-owned online stores and selling accounts.
Services in this category.
Choose a specific task or arrange a combined service engagement.
E-commerce Call Center Outsourcing
Answer merchant-branded inbound calls under a service agreement.
Service details ↗Support / Omnichannel Customer ServiceE-commerce Email Customer Support
Manage email enquiries about products, orders and policies.
Service details ↗Support / Omnichannel Customer ServiceE-commerce Live Chat Support
Offer merchant-approved website live chat and customer assistance.
Service details ↗Support / Omnichannel Customer ServiceE-commerce Helpdesk and Ticket Support
Triage, categorize and close helpdesk tickets to agreed standards.
Service details ↗Support / Omnichannel Customer ServiceSocial Media Customer Message Support
Respond to customer social messages using approved brand accounts.
Service details ↗Support / Omnichannel Customer ServiceAfter-Hours Customer Support
Handle outside-business-hours support with defined coverage schedules.
Service details ↗Support / Omnichannel Customer ServicePre-Sales Product Enquiry Support
Answer product, stock and policy questions before purchase.
Service details ↗Support / Omnichannel Customer ServiceWholesale Buyer Support
Assist approved wholesale customers with quotes and order enquiries.
Service details ↗Support / Omnichannel Customer ServiceMultilingual E-commerce Support
Offer support in confirmed staffed languages and time windows.
Service details ↗Support / Omnichannel Customer ServiceDedicated E-commerce Support Team
Provide contracted dedicated agents, QA and escalation processes.
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