Frequently asked questions

Service categories cover Shopify, WooCommerce, Wix, Square, BigCommerce and several other storefront tools, plus eligible merchant marketplaces such as Amazon, Walmart, eBay, Etsy and TikTok Shop.

No. We are an independent service agency for merchants and authorized business users. We do not handle consumer contacts as if we represent the platform.

Ownership stays with your business. Platform-supported delegated access, role restrictions and written approvals are preferred.

We can coordinate defined workflows through approved merchant systems and escalation procedures. We are not the courier and cannot independently change carrier delivery outcomes.

Yes. A combined proposal may include product feeds, paid media, conversion tracking, content and technical optimization.

No. Decisions made by third-party platforms cannot be guaranteed, and financial results depend on many outside factors.

The proposed delivery model serves US online merchants using operations based in India, with working hours defined in the contract.

Coverage is provided only during contracted and staffed hours. 24/7 service is not automatically included.

An agreed contract can be based on tasks, staffing hours, number of supported channels, ticket volume or monthly management responsibilities.

Choose a service, share your requirements and approve the documented scope, account access and commercial terms.